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Oxana Solomon Makes Life Brighter for Everyone Around Her

You know that pleasant way people greet those who seemingly always have a smile on their face – “Hello, Sunshine?” Or how we appreciate people with a sunny disposition? That pretty well captures how virtually everyone who meets Oxana Solomon feels about her. And it might serve as the ultimate life lesson for those who manage self storage facilities anywhere to reach up and grab some of that sunshine for themselves..

Oxana is the manager of StoragePro in Richmond, California. And she is a walking, talking testimony to the virtues of immigration. Born in a small town in northern Ukraine, a teen and young adult in Israel, she has lived in the United States for the past seven years. She worked as a pre-school teacher and cook before finding a job as an assistant manager at a StoragePro in Oakland and shortly thereafter was promoted to manager at the Richmond facility, where she has worked for the past four years. Oh, and she also happens to be a mother of two children.

So, you may ask, why is she such a great manager to warrant the CSSA’s Manager of the Month for March? Let Michael Kennedy, Vice-President of Operations for StoragePro Management Company explain.

“Just call her store or stop by for a visit and you will know immediately why she is so great,” says Kennedy. “Her personality is contagious! You can actually hear her smiling on the phone! When you first call or come by you are interested in renting a storage unit from StoragePro, but when you leave you are renting from Oxana!”

“She is ‘Oxana the Drill Sargent’ when it comes to holding all of the employees to the highest standards. Her store is always on the top of the charts for performance and customer satisfaction. She manages to maintain these high standards, and still find the time to raise two great kids. I have heard her daughter Shir wants to take over the company when she is old enough. If she listens to her mom, anything is possible.”

For Oxana, coming to America and finding a company who believed in her and encouraged her to become a top-notch manager has meant a great deal.

“I’m encouraged to be the best I can be in my company, and I get plenty of help and support to achieve that,” says Oxana. “StoragePro is a great place to work because you get opportunity to use your creativity and see the end results of all hard work and effort that you put into it.”

It all starts, of course, with the way Oxana treats both potential and steady customers. She feels that customer service is at the top of the list of priorities and is pleased that her facility gets so many returning customers as well as positive recommendations that bring in new ones.

“I care about the facility like it was my own business,” says Oxana when outlining the elements she brings to being a successful manager. “I’m always cheerful to every single customer. I listen to my customers and care about them, and that makes them feel special.”

“In order to be prepared and ready to grow your career it takes a daily practice, from time management to attitude towards work, other employees and customers, even your own family.”

StoragePro of Richmond is involved with its community, working with Bay Area Rescue Mission and PAL, donating units and helping with other projects during the holiday season.

But it still boils down to the smile on Oxana’s face and the ability to make people feel special.

“I believe that treating customers well, even the customer who walks in to just purchase a $1 box,” Oxana concludes. “That is the way to build a healthy and successful business, because each and every customer matters. And there are little things you can do, like helping carry boxes to the car, or opening a door for a customer. These things are cost free for the business, and so valuable for our customers.”

As Kennedy sums up when talking about Oxana, “if you start talking with her you may just end up renting one of her units.”

Nothing like a great smile and great attitude to help make for a top-notch manager. Oxana Solomon has that in great supply.

 
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