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Wendy Hernandez Loves Her Family & Loves Self Storage
Eight years ago, Los Angeles native Wendy Hernandez was in need of a change. She needed a job that offered more structure than what she was doing as a professional photographer. She needed more time for her five children. She needed a job in a realm that would allow her to bring out her enjoyment of people. A friend recommended self storage and the rest is history.

Now, eight years later, Hernandez is the property manager of the Arovista Self Storage facility in Brea, California (just north of Anaheim). She works for owner Joe Spychaj and RHW Capital Management Group LLC, who couldn’t be happier. You see, Hernandez is the consummate people person and it is her efforts with Arovista that have resulted in being tabbed the California Self Storage Association (CSSA) Manager of the Month for July.

“After working for a number of companies in self storage and gaining experience in all aspects of storage, I wanted to challenge myself by taking the next step,” says Hernandez. “I was so fortunate to end up at Arovista with such a great team. I have great supporters with RHW and Joe Spychaj.”

Hernandez believes her people person skills are at the center of what she does, as well as having a ready ear for customer’s suggestions and needs.

“The main thing you can do to grow is to believe in yourself and take pride in your product,” she says. “Your potential customers notice that and they want to store with you, which increases occupancy and revenue.”

“Wendy rides a fine line of being a great employee for our management company and a confidant for a very involved owner,” says James Hanrahan, Managing Partner – Acquisitions for RHW.

Arovista is an active supporter of charities, notably autism and cancer awareness. “The exposure is good for the facility, but most importantly it is an honor to support such great causes,” Hernandez says.

So what is the secret to her success?

“Get to know your community, stores, restaurants, competitors and even your children’s schools,” Hernandez suggests. “I strongly believe that if you get to know your community they will remember your face. One day they will need self storage and they will remember you. I love what I do and I make a point of listening to my customers’ wants and needs.”

Hernandez also loves the fact that her job’s structure allows her more quality time with her family, time spent taking trips to San Diego to visit close friends and family. In spite of being located in Orange County, she is a dedicated Los Angeles Dodgers fan (sorry, Angels) and takes her family to as many games as possible. She has taken up cycling, but also sets aside time for checking out art shows (she is a fan of Frida Kahlo and Diego Rivera).

In the end, Wendy Hernandez found a way to not only be a very good mom, but a very good manager in self storage. Her kids and self storage are all the better for it.

 
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