|Code of Ethics|
As Adopted by the Membership of the California Self Storage Association, Inc
This Code of Ethics represents an effort to promote and maintain the high standards of professional service and ethical business conduct among the members of the Association in all their dealings with their self storage customers.
A member shall deal fairly and honestly with all of their customers and treat them with professionalism and courtesy.
A member shall always operate their self service business within the guidelines prescribed by the accepted principles of professional business conduct and under the terms of the governing laws of the State of California.
A member and all of the member's employees shall conduct his or her professional life in accordance with the interests of the improvement of the Association and the industry at large.
A member shall not engage in a practice which tends to compromise the integrity of the Association, the self storage industry or stand in violation of any process of government.
A member agrees to carry out the spirit as well as the letter of his or her written Occupancy Agreement which is provided to all customers in the process of renting self storage space.
A member shall not intentionally communicate false or misleading information and shall adhere strictly to truth in advertising and marketing their self storage property.
A member shall not intentionally injure the professional reputation or business of another member or other competitor.
A member shall treat his or her employees as professionals and compensate them fairly for their efforts and work to enlist the employee's best efforts in service to all customers.
A member shall pledge to adhere to the above articles of the Code of Ethics and proudly display them to customers and employees as a testament of their commitment to the principles set forth.
A customer who feels that they have not been treated in accordance with this Code can register a formal complaint with the California Self Storage Association at its offices at 4000 MacArthur Boulevard, Suite 900 Newport Beach, CA