CSSA OFFICE/CORRESPONDENCE FAQ
I CONTACTED YOUR OFFICE AND HAVE
NOT YET RECEIVED A RESPONSE/THE INDIVIDUAL WHO ANSWERED THE PHONE TRANSFERRED
ME TO VOICE-MAIL.
We try to provide the best level of
service possible. It is our goal to get back to everyone in a timely manner. However, we cannot always
have staff in office. Keeping that in mind please give us a minimum of 24 hours
to respond to you.
CAN A BOARD MEMBER OR COMMITTEE
MEMBER HELP ME WITH INDUSTRY ADVICE?
Please email our Executive Director, Erin King,
to arrange for an appointment with a board member or staff member.
I CALLED YOUR OFFICE AND THE
PERSON WHO ANSWERED WAS NOT KNOWLEDGEABLE ABOUT THE ASSOCIATION OR TRANSFERRED ME
Our office is a shared executive
office space and all calls are filtered through the shared receptionist prior
to our office receiving them. We do not employ the receptionist and she is
unable to assist in association matters. In rare cases she may have event
information when our office is closed, but we recommend visiting our website or
leaving a voice-mail.
CAN I MEET WITH AN ASSOCIATION
EMPLOYEE OUT-SIDE OF EVENTS?
In some cases our Executive
Director, Erin King is available for personal meetings. You are welcome to
contact us in this regard but please keep in mind that there may be a waiting
CSSA WEBSITE/MEMBERSHIP FAQ
WHY AM I LISTED IN THE DISTRICT
MANAGER OR FACILITY MANAGER GROUP WHEN THAT IS NOT MY JOB DESIGNATION?
Unfortunately our website is not as
personalized to our industry as preferred. Only the parent member can be
inserted in as the company owner meaning that all other company associates must be delegated into the
District Manager and Facility Manager titles. Please keep in mind that the
group you are in does not reflect job title or restrict the people you can
communicate with. For example, most members in the District Manager group are
not district managers. They have been placed there because it is the next level
of membership below the owner. If you need further clarification or assistance
please feel free to contact us in regard.
WHY CAN’T I USE THE COMMUNITY
The community search will only work
if you are currently logged into our website. We have done this to ensure that
non-members are not able to access the contact information of our members in an
effort to block unwanted emails and correspondences.
HOW CAN I GET A COPY OF YOUR
All members in good standing are
entitled to a copy of our current membership list. To receive this please email
us at firstname.lastname@example.org specifying that
you would like a copy of the membership list and the email address you would
like it to be sent to. We will send the list to you in excel format as soon as
CAN I EMAIL OTHER MEMBERS ABOUT
MY BUSINESS AND SERVICES?
All current members in good
standing are welcome to correspond with one another, whether it is one on one
or via bulk email. We only ask that your content is respectful and industry
appropriate and does not reflect CSSA endorsement in any way.
CAN I CALL YOU WITH A LEGAL
All current members in good
standing are welcome to contact us with any questions they may have. None of
our in-office employees are lawyers or have legal backgrounds so we will not be
able to give you legal advice. However, we would be happy to answer your
question to the best of our abilities based on our industry knowledge as well
as get you in touch with an industry lawyer who can better assist you.
I AM A SELF STORAGE TENANT WHO
IS CURRENTLY HAVING AN ISSUE WITH A SELF STORAGE PROVIDER. CAN YOU HELP ME?
We are a non-profit trade
association that supports the self storage industry in California. Due to the
nature of our association it is not appropriate for us to get involved in
tenant/facility disputes. Though we do encourage that our members uphold a high
standard of customer service we have no say in how they conduct themselves
professionally. If you are having some sort of
dispute, the best course of action is to contact a lawyer or the Better Business Bureau.
WEBSITE - HOW CAN I?