A-1 Surpasses One Million in Sales through INSOMNIAC Kiosks
PHOENIX, Arizona - November 27th, 2012 - OpenTech Alliance, Inc. today announced that A-1 Self Storage
has exceeded the $1,000,000.00 mark in kiosk transactions for 2012.
En-route to reaching 1,000 new move-ins, the A-1 team of INSOMNIAC™
Kiosks (15 in total) is projected to handle over 10,000 consumer
transactions by year end. The milestones emphasize the ongoing success
of modern self-service technology throughout the self storage
A family owned company, headquartered in San Diego, Caster Properties, Inc, operates 42 self storage facilities throughout California under the A-1 Self Storage brand. Brian Caster,
President and CEO of Caster Properties stated, "Adding the convenience
of on-site self service at our facilities has become a bona fide
competitive advantage. We are making it very easy for customers to do
business with us, we're always open."
self service kiosks does not mean a compromise in the level of customer
service; to the contrary, it results in a higher level of convenience
and customer satisfaction. A-1 call center agents greet kiosk users
proactively and are available to provide real-time customer care using
the VOIP phone built into the kiosk. Soon, kiosk users and A-1 agents
will be able to not only talk with each other; they will be able to see
each other using the Live! Megan Plus service which includes a two-way
video option. At stores with kiosks, A-1 has been able to close their
office two days a week and still rent units while the office is closed.
Properties has been a customer of ours for several years and they are
consistently looking for new ways to improve the level of convenience
& service they offer their customers. They have been a driving
force behind many of the new enhancements we have made to our products.
We are very happy to see that their investment in our self service
solutions is paying handsome dividends," said Robert A. Chiti, President
and CEO at OpenTech. "Our strategy is to offer solutions that make a
material impact on the economics of operating a self storage business,
A-1's accomplishments are proof we are on the right path" added Chiti.
About OpenTech Alliance, Inc:
A pioneer in self service technology, OpenTech Alliance is the leading
developer of innovative rental solutions for the self storage industry.
Their trail was blazed by offering facilities 24 hour sales &
service convenience through a complete line of INSOMNIAC™ Self Serve
Kiosks. Today, the innovation continues with a full range of self
service rental solutions that include the INSOMNIAC Live! Call Center,
INSOMNIAC Online Rental applications (web & mobile), INSOMNIAC ILock
Security System and INSOMNIAC LiveAgent! software products through the
industries first and only Self Storage Cloud. OpenTech products increase
revenues, reduce operating costs and improve customer convenience for
self storage businesses. For additional information, please click OpenTechAlliance.com or call an OpenTech Business Development Manager at (602) 749-9370.
Mike Sawyer, Director of Marketing
OpenTech Alliance, Inc.
NOTE TO EDITORS: OpenTech
Alliance, the OpenTech logo and INSOMNIAC are trademarks of OpenTech
Alliance, Inc. Other company and product names may be trademarks of
their respective owners. INSOMNIAC kiosks are protected by U.S. patent