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California Self Storage Association

CSSA Education Series: Pleasanton, CA

  • Thursday, January 16, 2020
  • 9:00 AM - 3:00 PM
  • Four Points by Sheraton - Pleasanton

Registration

(depends on selected options)

Base fee:
  • Includes registration for both the Morning and Afternoon session and includes free lunch.
  • Includes registration for both the Morning and Afternoon session and includes free lunch.

Register

CSSA Education Series: Operations, Legal, and Customer Experience

January 16, 2020 – Four Points by Sheraton - Pleasanton

5115 Hopyard Road, Pleasanton, CA 94588 – (925) 469-5909


9:00am – 12:15pm

  Operational Best Practices (Sue Haviland) –  

Self Storage consultant Haviland will present practical ideas that will help you eliminate common problems, avoid disasters, and improve your operations and bottom line

 The LEGALities (Jeff Greenberger) –

Self Storage attorney Greenberger will take an in-depth look into the legalities self storage operators face outside of the lien statute including granting access, responsibilities under SCRA, last known address, and more.

Lunch (included with full-day registration or optional add-on for half-day registration)

12:45pm – 3:00pm

  Customer Experience: (Carol Mixon-Krendl) –

Self Storage consultant Mixon-Krendl will provide you with tools and techniques to improve the customer experience including understanding customer expectations, emotional connection, creating a clear strategy, and managing customer reviews.


Pricing

You have the option of choosing either the morning session, the afternoon session or all-day session:

$70 CSSA member HALF-DAY session (either morning or afternoon) – does not include lunch

$90 non-CSSA member HALF-DAY session (either morning or afternoon) – does not include lunch

($40 – optional to add lunch to either morning or afternoon education session)

$120 – CSSA member FULL DAY – includes lunch

$150 – non-CSSA member FULL DAY – includes lunch


Sponsored by:

       

California Self Storage Association

Contact Us

California Self Storage Association
5325 Elkhorn Blvd., #283 
Sacramento, CA 95842

P: 888-CSSA-207 or 888-277-2207
F: 949-861-9425

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