CSSA Education Series: Operations, Legal, and Customer Experience
February 13, 2020 – Courtyard by Marriott Santa Ana - Orange County
8 MacArthur Place, Santa Ana, CA 92707 – (714) 668-9993
9:00am – 12:30pm
Operational Best Practices (Natolie Ochi) –
Experienced Self Storage Manager & Executive Ochi will present practical ideas that will help you eliminate common problems, avoid disasters, and improve your operations and bottom line
The LEGALities (Jeff Greenberger) –
Self Storage attorney Greenberger will take an in-depth look into the legalities self storage operators face outside of the lien statute including granting access, responsibilities under SCRA, last known address, and more.
Lunch (included with full-day registration or optional add-on for half-day registration)
1:00pm – 3:00pm
Customer Experience: (Carol Mixon-Krendl) –
Self Storage consultant Mixon-Krendl will provide you with tools and techniques to improve the customer experience including understanding customer expectations, emotional connection, creating a clear strategy, and managing customer reviews.
You have the option of choosing either the morning session, the afternoon session or all-day session:
$70 – CSSA member HALF-DAY session (either morning or afternoon) – does not include lunch
$90 – non-CSSA member HALF-DAY session (either morning or afternoon) – does not include lunch
($40 – optional to add lunch to either morning or afternoon education session)
$120 – CSSA member FULL DAY – includes lunch
$150 – non-CSSA member FULL DAY – includes lunch
*Please note that there is a 50% discounted rate for self-parking at $7.00 per vehicle. You are responsible for your own parking fees. Please mention California Self Storage Association when paying this to receive the discounted rate.