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California Self Storage Association

Education Events

At the heart of who we are as an association you’ll find our success is built on the relationships our members have with one another. You’ll find that CSSA members truly care about each other and look for ways to work together and support each other in order to continually improve our industry through best practices and delivering better a better experience for storage customers.

    • Thursday, January 16, 2020
    • 9:00 AM - 4:00 PM
    • Four Points by Sheraton - Pleasanton

    CSSA Education Series: Operations, Legal, and Customer Service

    January 16, 2020 – Four Points by Sheraton - Pleasanton

    5115 Hopyard Road, Pleasanton, CA 94588 – (925) 469-5909

    9:00am – 12:30pm

      Operational Best Practices (Sue Haviland) –  

    Self Storage consultant Haviland will present practical ideas that will help you eliminate common problems, avoid disasters, and improve your operations and bottom line

     The LEGALities (Jeff Greenberger) –

    Self Storage attorney Greenberger will take an in-depth look into the legalities self storage operators face outside of the lien statute including granting access, responsibilities under SCRA, last known address, and more.

    Lunch (included with full-day registration or optional add-on for half-day registration)

    1:00pm – 4:00pm

      Customer Experience: (Carol Mixon-Krendl) –

    Self Storage consultant Mixon-Krendl will provide you with tools and techniques to improve the customer experience including understanding customer expectations, emotional connection, creating a clear strategy, and managing customer reviews.


    You have the option of choosing either the morning session, the afternoon session or all-day session:

    $70 CSSA member HALF-DAY session (either morning or afternoon) – does not include lunch

    $90 non-CSSA member HALF-DAY session (either morning or afternoon) – does not include lunch

    ($40 – optional to add lunch to either morning or afternoon education session)

    $120 – CSSA member FULL DAY – includes lunch

    $150 – non-CSSA member FULL DAY – includes lunch

    Sponsored by:


Past events

Thursday, October 17, 2019 CSSA Education Series: Elk Grove, CA
Wednesday, August 07, 2019 CSSA Education Series: Santa Clarita, CA
Thursday, June 13, 2019 CSSA Education Series: San Diego, CA
Thursday, March 07, 2019 CSSA Education Series: Lien Law Seminar - Ontario
Wednesday, February 27, 2019 CSSA Education Series: Lien Law Seminar - Pleasanton

California Self Storage Association

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California Self Storage Association
5325 Elkhorn Blvd., #283 
Sacramento, CA 95842

P: 888-CSSA-207 or 888-277-2207
F: 949-861-9425

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